We do not accept returns or exchanges of unbundled hair or hair that has been tampered with, washed, uncoiled from the wave or it’s original curl pattern. if a bundle is apparent of use of any kind or has been tampered with we will not refund on any basis, and we reserve the right to make the decision based on the condition of the returned hair.
We will use our industry expertise to determine if a refund is granted. the refund shall be paid within the same manner as payment, i.e. Paypal, refund via Paypal
We will accept returns within 7 days. there are no refunds or exchanges for in-store purchases. all returns will be made minus the effective cost and will be made within 72 hours of receipt
There are no refunds or exchanges on wholesale orders
All orders being returned should have tracking information. please keep that information and have it available upon inquiry.